Thank you for shopping at our site. Please read this policy carefully.

We do not issue refunds for digital services once the order is confirmed and the project was moved into the planning phase. A refund is not possible for work already completed.

Digital Products Our company honors refund request for non-tangible (digital) products under the following exceptional circumstances:

• “Non-delivery of the electronic product – download issues due to our server problems, issues originated from client’s e-mail service provider or unzipping difficulties. Claims for non-delivery must be submitted within 7 days from the date of the purchase. A digital product is considered received and downloaded if no claim was submitted. For such requests, we issue refunds within 7 days from the date of the purchase.
• Digital Product “not as described” – such issues have to be reported within 7 days from the date of the purchase. A detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described” on our website. All objections based purely on the customers’ false anticipations or desires do not meet the requirements for refunds.